Shipping policy
At aLEaRiyani, we aim to deliver your favourite fashion pieces safely and conveniently. Please read our shipping policy before placing your order.
1. Order Processing Time
• Orders are generally processed within 1–3 business days after payment has been confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During promotional campaigns, festive seasons, or peak periods, processing may take longer than usual.
You will be notified if there are significant delays affecting your order.
2. Delivery Time
Our estimated delivery times within Malaysia are:
• Peninsular Malaysia: 2–5 business days.
• Sabah and Sarawak: 3–7 business days.
These estimates begin after your order has been dispatched. Actual delivery times may vary depending on the courier service, delivery location, weather, public holidays, and other circumstances beyond our control.
3. Shipping Fees
Shipping fees will be displayed at checkout before payment is completed.
Shipping charges may vary depending on:
• Delivery address.
• Parcel weight and dimensions.
• Courier service selected.
• Promotional offers or free-shipping eligibility.
Any free-shipping promotion will be subject to the conditions stated in the relevant offer.
4. Order Tracking
Once your order has been dispatched, tracking information will be provided where available.
Customers can use the tracking number on the relevant courier’s website to check delivery progress.
Please allow some time for tracking information to appear in the courier’s system after dispatch.
5. Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.
If an order is returned because of an incorrect address or repeated unsuccessful delivery attempts, additional delivery charges may apply for reshipment, where appropriate and permitted by law.
Please contact us as soon as possible if you notice an error in your delivery details.
6. Delayed, Lost, or Damaged Parcels
If your parcel is delayed, appears to be lost, or arrives damaged, please contact aLEaRiyani with your order number and relevant details.
We will assist with the courier investigation and work towards an appropriate resolution.
If an item arrives damaged or incorrect, please provide clear photos or videos to help us assess the issue.
7. Failed Delivery
If a delivery attempt is unsuccessful, the courier may arrange another attempt or provide collection instructions according to its procedures.
Please ensure someone is available to receive the parcel or follow the courier’s instructions.
8. International Shipping
At present, our standard shipping policy covers deliveries within Malaysia.
International orders may be offered in the future and will be subject to separate shipping fees, delivery estimates, customs requirements, and applicable taxes.
9. Changes and Cancellation of Orders
If you need to change your delivery address or cancel an order, please contact us as soon as possible.
We will try to accommodate your request before the order is processed or dispatched, but changes or cancellations cannot be guaranteed once processing or shipment has begun.
Your rights under applicable consumer protection laws remain unaffected.
10. Contact Us
For shipping enquiries, delivery updates, or assistance with your order, please contact aLEaRiyani through the customer service details provided on our website.
Thank you for shopping with aLEaRiyani. We appreciate your trust and support!